1) Register the Customer as well as your Team Members with contact details and personal profile of ‘services’ for the client and ‘service skills’ for the Team Member who support the service.
2) Book a ‘Room’ together with Date & Timeslot
3) Assign a ‘Volunteer’ who will serve the particular Client and follow up.
4) Document the ‘issue’ with background info and provision a service/support plan etc. Track the progress.
5) Record all the expense items for a particular project / client.
6) Design & Generate customised Reports
7) Provide an avenue for the Client & Support Team to communicate with each other and to be able to document these communication for a Team to collaboratively manage the communication.